Refund policy

Withdrawal and returns

For eligible online purchases, you have 14 calendar days after receiving or collecting the goods to notify us of your decision to withdraw, without giving a reason. Contact hello@pamdapop.com or Pamda Pop Sàrl-S, 25 Grand-Rue, 9050 Ettelbruck, Luxembourg.

Return the goods to this address within 14 days of your notification. You bear the direct cost of sending them back; you can also return them in store. Handle products only as necessary to establish their nature and characteristics.

We refund using the original payment method within 14 days of notification. For goods, we may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first.

Legal exceptions include rapidly perishable goods, clearly personalised items and sealed goods that cannot be returned for health or hygiene reasons once unsealed. Food products are not all automatically excluded. These exceptions do not remove your rights if a product is defective or does not conform to the contract.

Defective product or incorrect order

Contact us with your order number and, if possible, photos. Your statutory guarantees remain applicable.

Model withdrawal form

To Pamda Pop Sàrl-S, 25 Grand-Rue, 9050 Ettelbruck, Luxembourg, hello@pamdapop.com:
I hereby give notice that I withdraw from my contract for the following goods: …
Ordered on: … / received or collected on: …
Name and address: …
Date: …
Signature (only for a paper form): …